On 20th October 2009 Jemmy Tetedeagneau said:

Been with them a good while now and can't fault them at all.

On 11th October 2009 mr ulsterman said:

service is bunged but o.k.

On 25th August 2009 Sophie said:

The company told me information over the phone 1. Free to start to service, 2. No minimum contract, 3. No exit fees. I asked the questions several times to completely clarify where I stood. The information was given to me in a clear and concise way. I opened the account in September 2009. When the paperwork arrived I noticed instantly there was a set up fee of £40, I phoned them up feeling cross and ready to cancel, they negotiated a reduction to £25 - which I felt unhappy about. When we had very poor service consistently (it was barely usable), I cancelled the contract in December 2009. Over the phone they rude and undermining and didn't acknowledge previous conversations. When I closed the account they charged me £50 and carried on taking the direct debit from my account until May 2009, Direct Save Telecom wouldn't help me, so I asked my bank for an indemnity claim against the wrongly taken direct debit. They are now pursuing me through the courts for £428.05 pounds (including an additional fee on 5th August for £50 for cancelling the account again). Absolute nightmare. We are seeking legal advise and talking to the Ombusdman about their practices. I STRONGLY ADVISE STAYING AWAY FROM THIS COMPANY They have told me lies, been inconsistent with their information, put excessive fees onto the account for no apparent reason, not replied directly to any letters I have sent and have given me a complete headache. I wish I had never dealt with this company.

On 2nd June 2009 michael said:

A bit on the pricey side but still not bad value. Only need 28 days notice to cancel which is great and the speed is good too. Customer service is really good too. Definitely been worth getting.